Return Policy

Effective Date: Aug.02.206

Welcome to Lataki.com (“we,”
“our,” or “us”). We are committed to providing quality
products and excellent customer service. This Return & Refund Policy
explains the conditions under which products purchased from www.lataki.com may be returned,
exchanged, or refunded.

By placing an order on our website, you agree to this
policy.

1. Return Period

Customers may request a return within 14 calendar days
from the date of delivery, provided the product meets the eligibility
requirements outlined below.

2. Return Eligibility

To qualify for a return, the product must:

• Be
  unused, unworn, and in its original condition.
• Be
  returned in its original packaging with all tags, labels, manuals,
  accessories, and complimentary items included.
• Be
  accompanied by proof of purchase (order confirmation or invoice).
• Not
  fall within the list of non-returnable products.

Lataki.com reserves the right to inspect all returned
products before approving a refund or exchange.

3. Non-Returnable Products

Unless the product is defective, damaged, or supplied
incorrectly, returns will not be accepted for:

• Personalized
  or custom-made products.
• Gift
  cards and digital products.
• Products
  marked as “Final Sale” or “Non-Returnable.”
• Personal
  care, beauty, cosmetic, hygiene, or health-related products once opened or
  used.
• Food,
  beverages, or other perishable goods.
• Products
  damaged due to misuse, improper installation, negligence, accidents, or
  normal wear and tear.

4. Damaged, Defective, or Incorrect Orders

If you receive a product that is damaged, defective, or
different from what you ordered, please notify us within 48 hours of
delivery.

Your request should include:

• Order
  number.
• Description
  of the issue.
• Clear
  photographs or videos showing the product, packaging, and shipping label.

Once verified, Lataki will arrange a replacement, exchange,
repair (where applicable), or full refund at no additional cost to you.

5. Change of Mind Returns

If you change your mind after receiving your order, you may
request a return within the eligible return period.

The following conditions apply:

• The
  item must meet all return eligibility requirements.
• Return
  shipping costs are the responsibility of the customer unless otherwise
  stated.
• Original
  delivery charges are non-refundable unless the return is due to our error.

6. Return Process

To initiate a return:

1. Contact
   our Customer Support team through the Contact Us page on www.lataki.com.
2. Provide
   your order number and reason for the return.
3. Wait
   for return authorization and instructions.
4. Package
   the product securely and send it according to the provided instructions.

Returns sent without prior authorization may be refused.

7. Refunds

After receiving and inspecting the returned product, we will
notify you whether your refund has been approved.

If approved:

• Refunds
  for online card payments will be made to the original payment method
  whenever possible.
• Cash
  on Delivery (COD) orders may be refunded by bank transfer, store credit,
  or another agreed method.
• Refunds
  are generally processed within 7–14 business days, although the
  time required for the funds to appear depends on your bank or payment
  provider.

8. Exchanges

Products may be exchanged for:

• A
  different size.
• A
  different colour.
• The
  same product if the original is defective.

All exchanges are subject to product availability.

If a replacement is unavailable, a refund or store credit
may be offered.

9. Order Cancellation

Orders may be cancelled before they have been processed or
dispatched.

Once an order has been shipped, it cannot be cancelled but
may be eligible for return in accordance with this policy.

Lataki.com reserves the right to cancel orders due to
pricing errors, suspected fraud, payment verification issues, stock
unavailability, or circumstances beyond our reasonable control. In such cases,
any payment received will be refunded.

10. Promotional Offers

If a returned order benefited from a promotional discount,
bundle offer, voucher, or free gift, the refund amount may be adjusted to
reflect the applicable promotion after the return.

Free gifts associated with the order may also need to be
returned.

11. Consumer Rights

Nothing in this policy limits or excludes any rights that
customers may have under the applicable consumer protection laws and
regulations of the United Arab Emirates.

12. Contact Us

If you have any questions regarding this Return & Refund
Policy or wish to request a return, please contact us through the Contact Us
page on www.lataki.com.

Our customer support team will be happy to assist you.

Last Updated: Aug.02.2026

Lataki reserves the right to amend this Return & Refund
Policy at any time. Any updates will be published on www.lataki.com and will apply to orders
placed after the effective date of the updated policy.

Returns Processing

If you receive a product which is damaged or broken, missing components or accessories, is faulty, or differs from its description on the product detail page, you may return it within the respective returning time. you can contact us to initiate the return process.

Returns Pick-Up

To begin a return, please contact us. Once you’ve started the return procedure, you’ll get a notification to explain everything. The Logistics department will make every effort to make the item pick-up as simple as possible.